What does digital transformation look like in a time of crisis?

One reason you talk about digital transformation is you want to become very easy to do business with. So any set of tools or initiatives that make it easier for you to discover customer's needs, get insight into their buying behaviors, and get feedback on how they're using your services or products and their degree of satisfaction, those are all incredibly useful.

To succeed beyond this are some new ways that we can think about maintaining that relationship with our customers and make it more resilient. Whether it's the volcanic eruption in Iceland or there's fires in Australia, whatever it is that hampers normal business operations. How do we use these new tools like machine learning techniques to really get more insight into your customer demographics? 

The current pandemic will increase usability of e-governance, virtual assistance and e-learning 

A big help comes from digital transformation initiatives during crisis, companies are figuring out new ways of operating in crisis