What percentage of your help desk calls are password or MFA related?

People & Leadership Strategy & Architecture

< 10%26%

10-20%39%

21-30%18%

31-40%7%

41-50%4%

51-60%2%

61-70%

71-80%

> 80%1%

249 PARTICIPANTS

2.5k views2 Upvotes1 Comment

Sort by:

IT Manager in Construction2 years ago

I am really surprised... I was thinking exactly the opposite, so maybe something doesn't work on my side.
Are people able to work with the SPM?

Content you might like

Are you concerned about the new AI Bill of Rights that allows for governmental oversight with a mandated audit for companies of their HCM suite?

Yes60%

No27%

Too early to tell12%

View Results

CIOs: With so many emerging technologies vying for your attention, how much is exploring Agentic AI on your to-do list for your organization?

It's at the top of my list30%

It's on my radar55%

It's not a focus right now15%

Honestly, I haven't thought about it

View Results

I'm looking to go for the Certified CISO certification & training as I'm an aspiring CISO. Any recommendations and additional certifications that I should be doing along with that? I already have CISSP.

Read More Comments

For incentivization of Innovation by employees:
1. Does anyone have examples of incentives for Innovation/Intellectual Property development - financial rewards, plaques, or others? What is typical for companies?
2. Is there any benchmarking of what percentage of companies employ such incentivization?
3. Does anyone have examples that show how implementation of incentives for Intellectual Property, increased innovation (patents?)
4. Does anyone have examples of strategies for 'self funding' incentives for a given Intellectual Property initiative?
5. Do companies have metrics or expectations of newer engineers coming into the workplace where IP incentives are expected and/or a 'delighter' for talent attraction/retention purposes?

I’m reaching out to connect with peers in State K-12 education agencies who have developed home-grown solutions for assigning and managing Unique Student Identifiers (UIDs)—particularly for enrollment tracking and state/federal reporting. If your organization has implemented an in-house system for student ID management, I’d greatly appreciate the opportunity to learn from your experience.

What percentage of your help desk calls are password or MFA related? | Gartner Peer Community