How many days in advance do you plan if you need to renew, change, or terminate a SaaS app?

CloudApplications & Platforms

Just before the renewal4%

A few days in advance38%

A few weeks in advance23%

A few months in advance31%

A few years or more in advance2%

801 PARTICIPANTS
6.9k viewscircle icon1 Upvotecircle icon2 Comments
Sort by:
Strategic Banking IT advisor in Banking2 years ago

It really depends on 2 factors:
- What is the footprint of the application?
- Do you need to replace it?

Terminating a contract without replacing the application or migrating the data elsewhere is quite straightforward.   But it rarely happens.   You either need the data back because you already have a replacement solution OR you need to find a replacement solution and it could take a while. 

As Chris said, it could take years of planning in some cases.

Director in Manufacturing3 years ago

In general a few months but if it were SalesForce or Other large footprint apps it would be years

Lightbulb on3

Content you might like

What "tells" have you noticed for AI-generated text (i.e., typical words/phrases, or other patterns indicative of GenAI)?

Read More Comments

SAP ECC to S/4 upgrade.  2030 is fast approaching.  For companies over $1b that have been on SAP for > 10 years. Still a lot of us out there. Where are you?

We are done! (Please add comment on success factors or mistakes)8%

We have plan in place and executing. (Please add comments on progress and any pitfalls)49%

Dabbling. We have some S/4 but not tackled ECC. (Please add where you dabbled in comments) 37%

We (IT) really wants to move, but struggling to find a business case.32%

Waiting to see if SAP caves and extends support beyond 2030. 8%

Other? 2%

View Results

Which is the best ITSM tool?

ServiceNow43%

SysAid16%

Manage Engine Service Desk Plus14%

Atlasian Jira Service Desk12%

FreshDesk6%

SolarWinds3%

Zendesk4%

View Results

We are working on PDF data extraction doing a POC with a few LLMs like Claude, Co-pilot, Power automate, Textract etc. While, machine printed pdfs are fairly trivial and accurate from LLMs extraction, we are running into a challenge with hand written PDFs, as the image clarity is often very poor. Despite trying to OCR it and then parsing, it is not working well. I am trying to figure out, if anyone has a better suggestion or solution for this need?

Read More Comments

Currently in our Enterprise Architecture tool and repository, we have a Business Capability Model (BCM) and a Technology Capability Model (TCM). Enabling Applications (e.g., SAP, Salesforce etc.) are mapped to the BCM, and enabling technologies (e.g., API gateway) are mapped to the TCM. However, some capabilities like Data Management are common to both models and we are trying to figure out best way to represent that.

How have you organized your capability model? Is it a single model containing business and technical capabilities or two separate models? If later, how are you organizing common capabilities like Data Management?

How many days in advance do you plan if you need to renew, change, or terminate a SaaS app? | Gartner Peer Community