Peer-Driven Insights

Customer Engagement

Active Ambassadors in This Topic

Mauricio Plaschinski

Indeed

Software, 10k+

Amit Singh

Google

Healthcare and Biotech, 10k+

Clifton Persaud

ISACA-GWDC

Education, 5k - 10k

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Community Posts

Gen Z is entering the workforce and many companies need to hire them. Would you consider student loan repayment assistance in addition to competitive compensation to help lure Gen Z to your organization? If not, what are you doing to hire and retain them?

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I am looking for a partner to help my company re-invent and re-imagine our customer engagement strategy. Does anyone have a recommendation on a vendor or consultancy that is good at facilitating a discovery and strategy plan for something like this? How do we cross-sell among the company's brands? Do we de-emphasize the brands to focus on benefits or do we emphasize the brands as a way of making the presentation of value simpler?

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What is stopping your company from automating your accounts receivable process?

Unsure what technology is available16%

Unsure we could implement it31%

Resistance to change38%

It could negatively impact customers22%

People could lose jobs15%

Our AR process is too complicated20%

Cost17%

Nothing, we have already automated our accounts receivable14%

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What advice do you have for a CIO coming into an organization where the CFO historically has viewed IT primarily as a cost center and is demonstrating more resistance to change that you anticipated during the interview process?

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Which is most important when hiring a vendor?

Quality & Delivery time15%

Pricing & Delivery time34%

Pricing & Quality20%

All of the Above30%

Other (comment below!)

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How can the tech side of the business best support the transformation to a product-centric operating model? Any tips for helping staff to align their work and mindset with a new, product-focused framework?

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Those of you with a cloud-first strategy: how has your approach to cloud impacted your customer base? How does a cloud-first strategy help clients?

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Has anyone setup a new intake process for their department and if so, what did you model the processes on? Did you make use of a software package, and what are the key points for tracking, assignment, organizing and reporting.

If you’re using AI chatbots in a regulated industry (like healthcare or banking), have your end-users shared any discomfort with using them or distrust of their output?

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How do you coach or mentor engineers and developers in customer-centricity? Do you have a specific approach to helping them build empathy for end-users?

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What are your thoughts on SaaS management platforms (SMP)?

What are some buzzwords that frustrate you?

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What does your customer feedback process look like? How quickly is your software team able to act on customer requests?

How can SaaS vendors provide unrivaled support to your organization?

By demonstrating how the product/service works and will help my organization37%

By providing a free trial of the product/service59%

By providing training for IT and product users54%

By providing strong customer service40%

By providing consulting services18%

Other (please share below)3%

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As a traditional bank, how do I move a million of my customers from brick-and-mortar and in-branch model to an online one?

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What Chabot tool are you using and would you recommend it?

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